HRM

Open house discussion and feedback mechanism
Great organizations recognize, nurture and execute great ideas. Employees are the biggest source of ideas. The only thing that can stop great ideas flooding through organization is the lack of an appropriate mechanism to capture ideas. Open house discussions,employee-management meets, suggestion boxes and ideas help to identify & develop talent.

Recommend: Kinokuniya can get the staff to be more involved and committed to the organization by encouraging them to be more participative in the company.It is always good to hear the voice of the staffs as they are the one who are closest to customers, representing the organzation.

Open book management style
Sharing information about contracts, sales, new clients, management objectives, company policies, employee personal data etc to ensures that the employees are as enthusiastic about the business as the management.

Recommend: Through this open book process organzation can gradually create a culture of participative management and ignite the creative endeavor of the work force.. It involves making people an interested party to the strategic decisions, thus aligning them to business objectives.

Service Retailers
E.g. Singapore Safety Driving Centre [SSDC]

Open-book Management style
- The company does not only focus on its mission statement, but it also focuses on every staff’s believe and objectives, therefore under their staff directory, they not only share the name and staff code, but also the staff’s opinion on his/her job, as well as what he/she wishes to achieve.
- The company also regularly updates the company’s status, such as collaborations, events, and its policies.



Merchandise Retailers
E.g. NTUC Fairprice
Open-book Management style
- As NTUC has several concept of supermarket, they had various slogans under their brand name; however their mission statement and objectives still remain the same, which is to provide customers with the best value, quality products and excellence services.
- The organization also has a ‘milestone’ link in its portal, which would allow the public to see the growth of the organization and its progress in both Singapore, and foreign nations.


Safe, healthy and happy workplace

Creating a safe, healthy and happy workplace will ensure that employees feel homely and stay with the organization for a very long time. This means employees's loyalty toward the organzation.

Recommend: Organize bonding sessions and post photos on website/specific blog to show that organiztion's effort in creating the most ideal workplace for the staffs.Since the website already have a career section (http://www.kinokuniya.com.sg/corp_joinus.html#positions),
it can show more of the intersting working environment at kinokuniya.

Some good examples, radio DJ show photos at the offiical radio station website.(from events etc..) http://entertainment.xin.msn.com/en/radio/987fm/

Training and development
Employees are aware of what to expect from organization. e.g. training, upgrade skills. For those staff working at the origami section, they should stay updated with the new trends.

Employee benefits
Basic incentives for the staffs. e.g. medical, insurance etc.

Recommend: The benefits are not shown to public.It canbe more open.

updated by Jin Jing , Justin